| Frequently
Asked Questions |
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| We
value our loyal customers a lot and therefore we
have added the following guidelines should you have
any problems with the Testking site. We have tried
to answer most support questions here, but if you
still require, you are welcome to use the Contact
Us page and we will respond in our earliest. |
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Testking
Q&A with Explanations |
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Testking
Study Guides |
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Testking
Audio Exams |
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Testking
Interactive Testing Engine |
| Can
I install the Multiple Exam Engine on the same
System. |
| Error
“Class not registered. Windows form” |
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| General Questions |
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Testking
Q&A with Explanations |
| Q)
What is your product? |
| Testking
offers tests exactly for what you will Interactive
Testing Engine in the testing center. That means
that you will get the best access possible for all
certification exams and you will be amazed at the
practical knowledge you will have of the Testking.
Pass the official test on your first try. |
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| Q)
Do your tests have all that I need to pass the official
test? |
| Yes. We
constantly scour the official tests to ensure our
tests are as real as you will Interactive Testing
Engine them in the testing center; no surprises!
This is why we guarantee. The best trainers and
professionals in the world under the watch eye of
Testking prepare absolutely correct answers and
explain concepts where needed. Testking tests are
the only preparation you need to pass the official
test on your first try. |
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| Q)
How are your tests different from your competitors? |
| There are
many unique advantages to Testking. Our tests are
not glorified Actual-Answers like our competitors
try to sell you, which often have incorrect answers
or questions types that you will not even Interactive
Testing Engine on the official test. We provide
24x7 online access to download all your tests in
PDF format. In addition to these reasons, there
are many others, including our verified correct
answers, strict privacy policy and low prices. Our
competitors offer none of these valuable features.
You can be confident that when you buy from Testking,
you are buying from the industry's #1 source for
guaranteed certification at a low price. And Testking
knows how to get you certified in any certification
you choose from among the most popular vendors. |
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| Q)
What does each file include? |
| Each test
includes every question type you will Interactive
Testing Engine on the official test, with the correct
answers marked and most tests provide a reasoning
behind the correct and incorrect answers. This means
you will Interactive Testing Engine the question,
any exhibits that accompany the question, each possible
answer, and then a list of the correct answers for
an absolute true picture of how to pass the actualtests. |
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| Q)
Which formats do you offer tests in? |
| We offer
tests in PDF format. You don’t need any special
software other than Adobe Acrobat Reader Version
5 or higher. No need of any authorization code or
any thing else. PDF which are downloaded as zip
files. Testking may provide other methods in future
if there is a bigger demand. |
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| Q)
Do I get free updates to tests I have purchased?
If so, how? |
| Yes. You
receive free updates to Testking exams for six months.
You can access tests you purchase, which include
the latest updates, at any time by logging in using
your email and order number. |
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Testking
Study Guides |
| Q)
What exactly is in your StudyGuides? |
| All of our StudyGuides
are designed to ensure that you have the required
knowledge to pass the exams on the first attempt.
They consist of detailed explanations of the concepts
that are tested in the exam. |
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Testking
Audio Exams |
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| Q)
What are Audio Exams ? |
| Audio
Exams are study guides in audio format. These are
recorded in mp3 format. There are no questions and
answers in these audio exams. |
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Q) Are your Audio Exams enough to pass the exams? |
| To
pass Certification exams as well as learn the material
needed for those exams, you will need to work with
the products. Our Audio Exams are strictly designed
to help you retain key points. |
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|
Q) How long are the Audio Exams? |
The
times for the exams are as follows:
70-210 - 48 minutes
70-215 - 60 minutes
70-216 - 37 minutes
70-217 - 35 minutes
70-218 - 47 minutes
70-219 - 44 minutes
70-220 - 35 minutes
70-221 - 62 minutes
70-222 - 33 minutes
70-244 - 26 minutes
70-270 - 87 minutes
70-290 - 37 minutes
70-291 - 32 minutes
70-292 - 25 minutes
70-293 - 44 minutes
70-294 - 41 minutes
70-296 - 47 minutes
70-297 - 71 minutes
220-301 - 70 minutes
220-302 - 60 minutes
N10-002 - 71 minutes
SK0-001 - 67 minutes
SY0-101 - 48 minutes
XK0-001 - 90 minutes
640-801 - 35 minutes |
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Q) Do you guarantee that I will pass the exam? |
| No,
Since our Audio Exams are designed to be an addition
to your other study resources, we do not guarantee
that they alone will allow you to pass the exams. |
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Q) What do I need to be able to listen to your
study guides? |
| Our
Study Guides are in MP3 format, you will need an
MP3 player. We recommend www.winamp.com |
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|
Q) Why am I having problems listening to your
online demos? |
| Our
online Demos are in MP3 format, you will need an
MP3 player. We recommend www.winamp.com |
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Q) How can I get my study guides delivered on
CD ROM's? |
| You
will be given an option after you purchase your
study guides to choose CD ROM delivery. There is
an additional charge for CD ROM delivery which includes
CD's and shipping. |
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Testking
Interactive Testing Engine |
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| Q)
Why uses Interactive Testing Engine? |
| The core reason to use
Interactive Testing Engine is it contains 100% actual
exam questions with detail explanation and references.
It is designed exactly on examination pattern. Interactive
Testing Engine™ includes at least 8 different
and latest types of questions those help you simulates
the actual exam environment before appearing in
the exam. Learning mode helps for preparing exam
with the help of other supporting materials such
as Show Correct Answer option and etc and to reduce
your weakness, to grill you on timelines, to hone
your skills. |
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| Q)
Tell me something about Interactive Work Area? |
| In the past exam were
only conduct in MCQ's pattern and you had to select
the correct answer only. As Venders have change
their exam pattern to reflect these changes we have
provided with a Work Area in which you can Enter
Values, Select the Correct Options and Check the
Important Checkboxes. |
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| Q)
What is the Exam Exhibits? |
| To demonstrate the Question,
Question Explanation and References in greater detail
we use exact question related Images extracted from
actual environment. These exhibits further clarify
the Question and its explanations |
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| Q)
How Can I Check the History of my Exams? |
| You can check the History
of Exam Conduction which reflects your performance
in previous exam. Every time you End an exam it
stores your result in History for previous self
assessment. There is a “Show History”
button on Mode Selection page from that button you
can see your previous exam history. |
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Q)
If I purchase an exam and new update of the same
exam will be
released by Vender or Changes has been made in the
exam, in such a situation do I need to purchase
a new Exam Again? |
| Actually it depends
upon the type of subscription you have. if your
subscription has not been expired yet then you don’t
need to purchase it again rather the new update
will be freely available for you. On the other hand
if your subscription has expired for the exam then
you will have to purchase the new update of exam.
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| Q)
Supported Resolution |
| Supported Resolution
1024 X 768 |
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| Q)
System Requirements? |
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| Q)
How do I install the Testing Engine? |
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1.
Service Pack
Latest
Compatible Service Pack for Windows
Note:
no need to install any Service Pack if you already
have installed it. |
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2.
Install .NET Frame Work 1.1 |
| Download
it from following Location. |
| Location:
Download link1 |
| Location:
Download link2 |
| Install
the .NET Frame Work After downloading it. |
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| 3.
Install MDAC 2.8 |
| Download
it from following Location. |
| Location:
Download link1 |
| Location:
Download link2 |
| Install
the MDAC After downloading it. |
| Note:
No need to install MDAC when using Windows XP because
it comes with the latest MDAC Compatibilities. |
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4.
Install the Required Exam
Follow
the Prompted Instructions |
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| Q)
Can I install the Multiple Exam Engine on the same
System. |
| Of
course, but in the location dialog of installation
wizard; you need to select the different folder.
Each Exam must be installed in different Location
to void any Sharing Violation. |
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| Q)Error
“Class not registered. Windows form” |
Answer:
Exam Engine Register couple of .DLLs during the
Installation process but when user perform installation
having restricted privileges, the installation process
complete successfully but fail to Register those
.DLLs.
Solution:
Uninstall the Exam and Install it using Administrator
Login Account. This is not only install the software
but register the required .DLLs. |
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| Q)
I purchased before Nov-09-2005, and i don't have
password to logon. |
| All customers
who purchased before Nov-09-2005 can use their order
number as password. Now you can also change your
password. |
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| Q)
Can I purchase individual exam? |
| We only
offer package deal, we do not offer individual exam. |
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| Q)
How secure is ordering? |
| All orders
are handled by a trusted 3rd-party credit card processor
which uses the strongest level of SSL encryption
possible. |
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| Q)
What is the ordering process? |
| On purchase
page, fill in your valid email address, then click
on Checkout button. You will be redirected to the
Payment page for credit card processing. Fill in
the correct information on payment page for successful
transaction. |
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| Q)
Credit Card is declining |
It is recommend
to contact your credit card company first, to determine
if there is an issue with the provider that can
be resolved. If your credit card company denies
declining any charge, then your card was declined
by our Payment Processor's risk management system.
This is a separate authorization system, so we cannot
provide any information regarding the decline. You
may try using a different credit card or allowing
24-48 hours to lapse before making another attempt.
Unfortunately, PayPal cannot override any decline
or process transactions manually.
We know it can be frustrating. Accepting credit
cards over the internet is a dangerous business.
For us and our clients, it is better that we are
on the side of caution. Other services may have
a less stringent security system and therefore may
also incur a higher percentage of fraud, which can
be costly. We do our best to protect our clients
from this.
For more detail, contact our payment processor
at PayPal |
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| Q)
Do you give any discount if I re-order product ? |
| We offer
special deal to our returning customers. Now you
can always re-order for only $79 and get access
to the world leading certification exams for another
six months. Visit Member
Zone to re-order the product. |
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| Q)
I do not have a credit card, how can I purchase
tests from TestKingCerts.com? |
| On payment
page, select pay by eCheck option, and then follow
the instructions. |
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| Q)
Do you share or release my information with anyone? |
| Absolutely
not. Testking is dedicated to your privacy. Since
we only have your email address, even our employees
do not know your details. Testking also does not
share any private information with any party. |
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| Q)
What's all of this talk about guaranteed certification? |
| Using our
products, we guarantee you will pass the official
test on your first try. |
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| Q)
I've forgot my password, what do I do? |
| Click Lost
your password ? link at home page to get your
account details. |
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| Q)
Email address and password does not work |
| Due to infrequent
errors or delayed payment confirmation from processor,
your order may not be processed into our database
timely or correctly. This will give you the failure
page, since we could not verify your credentials.
If you definitely got an email from PayPal
approving your order, the best way to resolve this
is to go to our contact
us page, then copy paste the text of that confirmation
email from PayPal and we will add your order
number or correct whatever is missing. But please
do not forget to send us original text of the PayPal
email that you would have received after the successful
purchase. |
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| Q)
Updates Available |
| Based on
trends, some files are updated or checked for correctness
more often than others. Even if no new question
numbers are added, all answers and explanations
are verified each week by different experts. Sometimes
an explanation may be altered or maybe wording of
question. So the dates you Interactive Testing Engine
on download page reflect the last time files were
looked at by an expert and verified to be the most
current based on current actualtests trend. |
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| Q)
Do you offer Sample products ? |
| Yes, we
do offer sample products. Kindly visit Samples
page to download free samples. |
| Q)
File Sizes are Big |
| Since some
of the files have fairly good number of images,
the download size may be upwards of 3 MB. So on
a 56K modem, you can expect 1MB file to download
in 7-8 minutes. If file size is bigger, calculate
accordingly. If you have high speed connection,
of course download speed would be faster. |
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| Q)
My question is not listed in FAQ page, who will
answer? |
| If you still
have more questions that need to be answered, you
are welcome to use our Contact
us page and the tech support will write back
in due time, normally within 18 hours and maximum
48 hours. |
